Payment Policy

Encore runs on prepaid credits. Credits pay for looks — each look costs 1 credit. You buy credits in packs or as a custom top-up, all priced and charged in euros (EUR). There is no subscription and nothing auto-renews — you only pay when you choose to top up.

Card details are handled entirely by a regulated payment partner over an encrypted connection. New Company 1 never sees or stores your full card number.

All prices are set and charged in EUR. The euro amount shown at checkout is exactly what you pay — we don’t add surcharges or hidden fees on top of the listed price.

If your card is denominated in another currency, your bank may apply its own conversion and fees when it settles the EUR charge; those are set by your bank, not by encore, and fall outside our control.

Credits pay for looks. Each look is one photoreal AI restyle of the photo you upload, in the style you pick, keeping your face and pose and changing only the outfit — 1 credit per look. New accounts get their first look free so you can try the full flow before paying.

• Credits are prepaid and bought up front.
• Credits never expire.
• Credits are non-transferable between accounts.

You are charged once, at the moment you confirm a credit purchase. Credits are added to your wallet as soon as the payment is confirmed, and every purchase and spend is recorded in your wallet’s transaction history with a running balance.

Payment processing is idempotent, so a network retry on a purchase will not charge you twice. If a charge is taken but credits don’t appear, contact us and we’ll reconcile it.

Payments are processed by a PCI-DSS-compliant payment provider over an encrypted connection. Encore only ever receives a confirmation that a charge succeeded — never your card number, CVC or expiry. We keep the provider behind a single internal interface so your card data never touches encore’s own servers.

Your wallet’s transaction history is your itemised record of every top-up and every look rendered; email us if you need a formal receipt. Refunds on unused credits are covered by our Refund Policy, and how to cancel a purchase or close your account is covered by our Cancellation Policy.

Email New Company 1 at support@encore.style from the address on your account and we’ll help. Our full terms are in the Terms of Service.